Day or night, 24/7
Emergency plumber for Johnston, Wake and Harnett counties, 24/7
Water moving where it should not is a problem that keeps getting bigger by the minute. We take emergency plumbing calls around the clock, every day of the year, and we will talk you through the first steps while you are still on the phone.
Includes
- Burst and frozen pipe repair
- Sewer and main line backups
- Water heater leaks and failures
- Overflowing toilets and fixtures
- Failed shutoff valves
- Slab and wall leaks that appear suddenly
Warning signs
When to call about emergency plumbing
Safety first. If water is near outlets, cords or your electrical panel, stay out of standing water and do not touch electrical equipment. If you smell gas, leave the house first and call your gas utility or 911 from outside.
- 01A pipe has split or a fitting has blown and water is spraying or pouring
- 02Sewage is coming up through a floor drain, tub or lowest toilet
- 03A water heater is leaking from the tank body, or you smell gas near it
- 04Water is coming through a ceiling, wall or light fixture
- 05The whole house suddenly has no water, or the main shutoff will not close
- 06A toilet or fixture will not stop overflowing
Our approach
How we handle it
- 01
You call, a person answers the plan
Tell us what you are seeing and where in the house it is happening. Before anything else, we help you stop the water: locating the main shutoff, isolating a fixture, or shutting off power or gas to a water heater when that is the safe move.
- 02
Stabilize first, then diagnose
On site, the first job is to stop the damage from spreading. Once the water is controlled we find the actual cause, whether that is a frozen and split line in a crawl space, a failed supply hose, or a root-choked sewer lateral.
- 03
Clear options before any permanent fix
Some emergencies end with a lasting repair the same visit. Others need a temporary fix to get water back on and a scheduled repair after. We explain which situation you are in and what each option involves before work goes ahead.
Local context
Emergency Plumbing in the Triangle
Triangle winters are mild most of the year, which is exactly why a sudden hard freeze catches homes off guard. Crawl-space supply lines in older Smithfield and Dunn homes and exterior hose bibs on newer Wake builds are common trouble spots when temperatures drop into the teens overnight.
The next five minutes
Safe steps while you wait
These steps are safe for most homeowners and limit damage while help is on the way. Your safety comes before your floors.
Call (919) 792-8705- Step 01
Shut off the water
Close the fixture valve if the leak is at one sink or toilet. Otherwise close the main shutoff, usually where the water line enters the house, in the crawl space, a utility closet, the garage or near the water heater. On a well, you can also switch off the well pump breaker.
- Step 02
Make it electrically safe
Keep clear of standing water near outlets, cords or appliances. Only switch off a breaker if you can reach the panel while standing somewhere dry. If you are unsure, stay out of the area.
- Step 03
Secure the water heater
If the heater is leaking, close its cold supply valve and turn off the breaker (electric) or set the gas control to off (gas). If you smell gas, leave the house first and call your gas utility or 911 from outside.
- Step 04
Call, then protect what you can
Call (919) 792-8705. While you wait, move valuables and electronics up and away, catch drips, and take photos for your insurance company.
Emergency Plumbing questions
What counts as a plumbing emergency?
Anything that is actively causing water damage, creating a health hazard such as sewage in the house, or leaving you without usable water. If you are unsure, call. We would rather talk it through than have you wait until morning on something that is soaking your subfloor.
Do you really answer at night and on weekends?
Yes. Emergency calls are answered 24 hours a day, 7 days a week, including holidays. Arrival time depends on where you are and what else is happening that night, so we will give you an honest picture when you call.
Is it safe to keep using water while I wait?
If the leak is on a branch line, you can often close the fixture valve and keep the rest of the house running. If the leak is on the main or you cannot isolate it, keep the main shut off until the repair is made.
Other services
Need help with emergency plumbing?
Call (919) 792-8705. Answered 24/7 for homes in Johnston, Wake and Harnett counties.